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SAP C_C4H63_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Data Privacy: This section focuses on data privacy considerations in customer data management. SAP Customer Data Solutions Consultants should be well-versed in data protection regulations and privacy-enhancing technologies. The exam may evaluate the ability to implement privacy-compliant data handling processes and ensure adherence to relevant laws and standards.

Topic 2

Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.

Topic 3

Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.

Topic 4

Insights: The Insights section of the exam evaluates the consultant's ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.

Topic 5

SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform's core functionalities, including data collection, unification, and activation.

Topic 6

APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant's understanding of how to integrate and leverage APIs for data exchange and system interoperability.

Topic 7

Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant's proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.

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SAP Certified Associate - Implementation Consultant - SAP Customer Data Platform Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which file formats are supported by storage application source types in SAP Customer Data Platform? Note: There are 2 correct answers to this question.

A. eXtensible Markup Language (XML)
B. Microsoft Excel (XLSX)
C. JavaScript Object Notation (JSON)
D. Comma-separated values (CSV)

Answer: C,D

Explanation:
The SAP Customer Data Platform supports CSV and JSON file formats for storage application source types. This is indicated by the configuration options available for cloud storage applications like AWS S3, where the platform allows the ingestion of files and specifies CSV and JSON as the supported file formats for reading and writing data. Reference = SAP Help Portal on Cloud Storage Applications, SAP Help Portal on AWS S3

NEW QUESTION # 58
Which of these activation methods can be used with actions?
Note: There are 2 correct answers to this question.

A. Audiences
B. CX flows
C. CX journeys
D. CX milestones

Answer: B,C

NEW QUESTION # 59
How many segments are allowed per business unit?

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
The SAP Customer Data Platform allows a maximum of 100 segments per business unit. Segments are used to classify customers based on various attributes or activities and are evaluated in real-time whenever a customer profile is updated. This limit applies to both the contextual profile and the unified customer profile views.
Reference = The information regarding the segment limit is found in the SAP Help Portal documentation under the section for Segments1.

NEW QUESTION # 60
Which of the following describes a business unit in SAP Customer Data Platform?

A. The business unit is a predefined optional attribute in the customer schema; it allows segmenting of B2B customers based on their business hierarchy.
B. The business unit represents the owner of the SAP Customer Data Platform tenant. Each business unit within the organization has separate SAP Customer Data Platform tenants provisioned.
C. The business unit is an optional informational attribute of the Console Admin user in SAP Customer Data Platform.
D. A business unit represents the part of a business responsible for maintaining ongoing business relationships with customers in a given market. A single business unit can include more than one brand.

Answer: D

Explanation:
In the SAP Customer Data Platform, a business unit is defined as the part of a business that is tasked with maintaining continuous business relationships with customers within a specific market. This definition implies that a business unit is not just a segment or a division, but a functional entity within the organization that directly interacts with the customer base. Furthermore, it is important to note that a single business unit can encompass multiple brands, indicating that it can operate across different product lines or service offerings under the broader corporate umbrella. Reference = This information is corroborated by the SAP Help Portal, which provides a clear definition of a business unit within the context of the SAP Customer Data Platform1.

NEW QUESTION # 61
You are importing birthday data into SAP Customer Data Platform. What kind of preprocessing can you apply to the birthday attribute? Note: There are 2 correct answers to this question.

A. Transformation
B. Validation
C. Verification
D. Normalization

Answer: A,B

NEW QUESTION # 62
......

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